No, Eclisse does not have a direct sales channel; instead it has a network of Authorized Dealers located throughout the territory.
FAQ
Purchase
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1) Can I purchase Eclisse products directly from the company?
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2) Where can I find the Authorized Dealer nearest me?
To find out the name of our Authorized Dealer nearest you, please call +39 0438 980513
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3) Where can I receive service and purchase accessories or spare parts?
To receive service and purchase accessories or spare parts, please contact the Authorized Dealer nearest you.
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4) How can I find out how much the models cost?
For the prices of Eclisse sliding door systems, contact one of our Authorized Dealers.
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5) Why do Eclisse systems cost more than other brands?
The average price of Eclisse systems is higher than the market average because they contain around 30% more sheet metal than the competition. We believe that sturdiness is fundamental for a sliding door system, an essential the customer is willing to pay more for.
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6) How long are delivery times?
Delivery times vary according to model, the Dealer's territorial distribution and current stock. For more precise information, contact your Dealer directly.
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7) Is it possible to purchase curved systems?
Eclisse was the first company to market a sliding door system able to accommodate two facing curved doors. The model is called Circular and its nearly hand-crafted production allows for extremely customized product, according to the customer's door and requirements.
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8) Do the systems have set measurements or can they be made to order?
Normally, on the market we find systems designed to accommodate normal standard sliding door panels.
Eclisse offers sliding systems that cover a wide range of sizes. Our catalogue includes models that can be inserted in very small spaces (starting from 1 metre) and models able to cover extra-large spaces (up to 4.70 metres). The structural sturdiness of the Eclisse systems is increased to guarantee fully safe openings of 1500 x 2900 mm per door.
Our technicians can also design customized structures.
Service & Warranty
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1) What is the Eclisse product warranty?
The Eclisse warranty covers the following for 12 years:
- metal parts of the galvanised steel counterframe;
- roller kit function and sliding;
- track integrity, consisting of an 6060 anodised aluminium alloy (10 µm).
For greater information on the Eclisse warranty, see the Innovation section.
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2) Where can I download the technical data sheets?
The technical data sheets can be downloaded from the Download section found directly on the home page.
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3) Can I request catalogues, brochures and other information?
The catalogues, brochures, certificates and other materials can be downloaded from the Download section of the site or can be requested by sending an e-mail to eclisse@eclisse.it.
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4) Can I order models in sizes other than those indicated in the catalogue?
Yes, upon request, it is possible to order non-standard counterframes designed to customer specifications. To see a complete range of the sizes possible, check the non-standard section for each item.
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5) Does Eclisse provide technical assistance at the yard?
Eclisse does not perform yard supervision and assistance except in some exceptional cases.
Installation - Indoor systems
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1) At what point in the renovation should the counterframe be installed?
Le soluzioni Eclisse sono sempre più adottate nei lavori di ristrutturazione interna degli edifici, perché facili da installare e perché consentono di recuperare centimetri preziosi. Non c’è un momento preciso perché l’installazione non intralcia con altre opere, se non quelle legate alla parete interessata. The Eclisse solutions are always best suited to interior renovations of buildings because they are easy to install and can save precious living space. There is no specific moment because installation does not hinder other works except those involving the walls where the actual installation is performed. When there is an existing masonry wall, it is best to adopt certain simple insights. After having removed the old swing door, use a grinder or hammer to remove that portion of the wall needed to install the counterframe pocket. In this phase, make certain that the portion of the wall involved does not present any drawbacks (electrical cables, water pipes, pillars, etc.). It is possible to install the pocket sliding system for solid walls, carefully installing a lintel over it. Once fitting is completed, you will need to finish plaster and paint the entire wall. The carpenter then installs the pocket sliding door and door jambs. All this takes just a single day's work. Existing flooring or heated flooring do not prevent the installation of an Eclisse system. If you do not wish to demolish and if it is not possible to enlarge the thickness of the entire wall, you can install the system flush against the existing wall using the system version for stud walls, coating it with the special plasterboard sheet.
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2) I want to install lighting and switches in the wall where I have decided to install the sliding door. How can I do this?
Luce is the system that allows you to install a pocket sliding door together with lighting or switches, thermostats, electrical outlets or telephone lines.
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3) Once the floor has been finished, after having installed the door in the counterframe, I find that there is a gap of several centimetres between the door and the floor. Now what do I do?
This gap between the door and floor is due to the difference in the height of the counterframe installed and the finished floor which is at a lower level. The counterframe was installed by setting it on bricks resting on the raw floor and now it is at a much higher level than the
finished floor. If you adjust the door, lowering it until it is flush with the floor, it will not slide because it would run into the brick base. This is an unfortunate, but quite common, problem in installation and leads to increased
costs and problems.
Eclisse has resolved this problem with the under frame tear-off profile. You can easily remove the bottom profile already installed on the counterframe and lower the brick base into the frame so it is at the correct height for the existing floor. Then, manipulating the door support screws, the door can be lowered to the right height (about 1 cm from the floor) so it slides easily.
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4) Some friends have used sliding doors in their home but then the pocket side walls “bellied out”, swelling inward and preventing the door from sliding. How do I prevent this from happening?
Eclisse sliding door systems are designed with structural elements and materials of unquestioned sturdiness, preventing the risk of any deformation (concave or convex) of the pocket walls. They have 16 horizontal cross bars that guarantee great resistance to lateral compression and effectively counteract the tensions generated as the
plaster sets. Moreover, the heavy galvanized sheet structure (up to 1.2 mm thick), the metal top horizontal bar and, in particular, the textured sheet metal increase system stiffness, ensuring great resistance.
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5) I would like to close my bathroom with a sliding door. However, I am afraid that, in time, moisture will affect the metal counterframe structure. Is this possible?
Eclisse has created a special counterframe prepainted with three coats of protection (zinc plating, polyester coat and epoxy paint), specially designed for environments with high humidity such as bathrooms, saunas and swimming pools. Moreover, the corrosion resistance of this model has also been scientifically tested. In this test, the counterframe is set in a salt mist chamber (humidity: 95%, 5% NaCl) for 240 hours and it passed with flying colours: it remained completely unscathed, without even the slightest trace of oxidation.
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6) I am renovating my home and would like to replace the old swing doors with pocket sliding door systems so I can recover more living space. Is this possible?
The Eclisse solutions are always best suited to interior renovations of buildings because they are easy to install and can save precious living space. Eclisse has designed an easy-to-install sliding door system specific for stud walls, the ideal solutions for sculpting indoor spaces. If, instead, your home has an existing masonry wall, it is best to adopt certain simple insights. After having removed the old swing door, use a grinder or hammer to remove that portion of the wall needed to install the counterframe pocket. In this phase, make certain that the portion of the wall involved does not present any drawbacks (electrical cables, water pipes, pillars, etc.). It is possible to install the pocket sliding system for solid walls, carefully installing a lintel over it. Once fitting is completed, you will need to finish plaster and paint the entire wall. The carpenter then installs the pocket sliding door and door jambs. All this takes just a single day's work. Existing flooring or heated flooring do not prevent the installation of an Eclisse system.
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7) Do I need to use a special process to plaster over the counterframe? Do I need to add special resins or additives?
Plastering must be performed in two coats, to be applied approximately 15 days apart. The first rough layer of plaster is applied against the plaster-holding mesh using the same plaster used in construction of the brick wall. The second layer is, instead, the finishing layer, that is the same type used in the rest of the room. This does not require any particular additives.
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8) What do I need to do if the door to be installed weighs more than 80 kg?
For door panels weighing more than a standard door, request the specific track and special slide runners rated for 120 kg.
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9) Can a pocket sliding door system accommodate wooden doors, laminate doors, doors with glazing, full glass doors, glass-aluminium doors?
Yes, all manufacturers of pocket sliding door systems, and all manufacturers of the doors themselves, have standard dimensions and thus you can choose from a wide range of solutions. The only caution is the thickness of the door panel, particularly when the customer decides to install a door with a window opening. In this case, we must consider the overall thickness, including the moulding securing the glass panel. Therefore, it is very important to keep in mind the dimension of the internal pocket space. We recommend choosing the door before selecting the systems.
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10) Can I also use the motorised door?
Yes, with Eclisse systems it is possible to opt for automatic movement, even retrofitting it later. In this case, however, you do lose around 7 cm of net clear opening width (for a single door) since the motor is installed at the end of the track and thus takes up the space. Such installation must be performed by an electrician.
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11) I have an existing floor. Can I secure the frame directly on top of it?
This is possible. The base of the counterframe has special perforated sheet wings that can be bent 180° so they can be secured to the floor with screw anchors.
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12) What is the minimum wall thickness required to insert a counterframe?
The counterframes for pocket sliding doors replace that portion of the wall that will hold the door and must, therefore, adapt perfectly to the type of wall involved. For brick walls, the thicknesses available are 90, 108, 125 and 150 mm. On the other hand, for stud walls (normally using plasterboard) there are two thicknesses that adapt to the standard frames available on the market: 100 (for use of a single covering sheet) and 125 (double sheet). However, it is worth mentioning that the new trends — increasingly attuned to heat/noise performance in the home - show purchasers increasingly opting for greater wall thicknesses.
Safety
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1) I would like to use sliding doors in my home renovations but the children are so lively, I am afraid that if they bump against these doors, they could be damaged
Eclisse systems guarantee sturdy, functional support to the sliding door, as shown by the resistance test (Crack inhibition test as per UNI EN 1629:2000) designed to simulate even the most violent accidental impacts. These systems have passed this test with flying colours. The test involved dropping a loose bag weighing 30 kg orthogonally from different heights against a sample sliding door (1000 x 2100 mm). The door remained intact, without any damage and without any modification to the initial opening friction resistance.